Your restoration business will soon include Baby Boomers (1946-1964), Generation X (1960s and 1970s), and Gen Y (1982-2000). They don’t just think, talk, and work differently―they have vastly different expectations of themselves, each other, and you. This refreshingly practical session reveals strategies to “bridge the gap”―even between employees who are 40 years apart!
• Understand the expectations of Boomers, Xers, and Yers
• Avoid becoming a ‘referee’ between bickering employees
• Utilize the power of recognition across generational lines